Privacy Policy raja365

1 Introduction

Raja365 ("we", "Platform") takes user privacy protection very seriously. This Privacy Policy explains in detail how we handle your personal data when you register, log in, or use any services offered through raja365.onl and our mobile app.

By creating an account on Raja365 or continuing to use our platform after the latest amendment date of this Privacy Policy, you are deemed to have read, understood, and agreed to all terms stated herein. If you do not agree, please stop using the platform and contact us to close your account.

This policy applies to all users accessing Raja365 from Malaysia and elsewhere, covering data collected through our website, Android and iOS mobile apps, and any official communication channels.

2 Personal Data We Collect

We collect various types of personal data depending on how you interact with the raja365 platform. Below are the categories of data we collect:

3 Data Collection and Usage Purpose

Raja365 collects and uses your personal data only for legitimate and necessary purposes. We do not use your data beyond the scope stated below:

• Account Management: Create and maintain your account, verify your identity at login, and ensure your account security.
• Transaction Processing: Process deposits, withdrawals, and any financial transactions you carry out on the platform accurately and securely.
• Legal Compliance: Fulfil legal obligations including KYC, anti-money laundering (AML) reporting, and requests from relevant enforcement agencies.
• Customer Support: Handle your enquiries, complaints, and support requests efficiently and accurately.
• Platform Improvement: Analyse usage patterns in aggregate (without identifying individuals) to improve platform performance and user experience.
• Security & Fraud Prevention: Detect and prevent fraudulent activity, hacking, and platform abuse.
• Service Communications: Send important notifications related to your account, transactions, and policy changes. These are not marketing communications.
• Marketing (with Consent): Send promotional information and attractive offers only to users who have given explicit consent. You may withdraw this consent at any time.

4 Legal Basis for Data Processing

Under Malaysia's PDPA 2010, Raja365 processes your personal data on the following legal bases:

• Consent: For marketing, promotional communications, and optional data use, we rely on the explicit consent you provide during registration or through your account settings.
• Contract Performance: Processing required to fulfil our obligations to you as a raja365 user, including transaction processing and account management.
• Legal Obligation: Processing required to comply with applicable Malaysian laws, including KYC and AML requirements.
• Legitimate Interest: Processing for platform security, fraud prevention, and service improvement where our interests do not override your privacy rights.

5 Data Sharing with Third Parties

Raja365 does not sell or transfer your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, we may share data with the following categories of third parties:

• Payment Service Providers: FPX providers, e-wallet services, and partner banks that process your financial transactions. They are bound by strict confidentiality agreements.
• Game Service Providers: Third-party gaming companies that provide Slots, Casino, and Sports Betting content on our platform, limited to data required for game operations.
• Technology Providers: Companies providing cloud infrastructure, analytics services, and security tools used in platform operations.
• Law Enforcement Agencies: When required by a court order, warrant, or valid legal request from Malaysian authorities.
• Regulatory Authority: Information required for compliance purposes and reporting to the relevant regulatory bodies.

6 Data Security Measures

Raja365 continuously invests in security infrastructure to ensure your personal data is protected from unauthorized access, loss, or misuse. The security measures we implement include:

• End-to-End Encryption: All data communications use TLS 1.3 protocol with 256-bit SSL encryption.
• Role-Based Access Control: Staff may only access data required for their specific duties. Full audit logs are maintained for all data access.
• Regular Penetration Testing: Security testing is conducted periodically by independent auditors to identify and address any system vulnerabilities.
• Two-Factor Authentication (2FA): Available to all user accounts and mandatory for internal administrative access.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect suspicious activity and cyber threats in real time.
• Data Backups: Data is regularly backed up to separate locations to ensure service continuity and emergency recovery.

7 Data Retention Period

Raja365 does not retain your personal data for longer than is necessary for the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period following account termination.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysian financial and tax legal requirements.
• Support Communication Logs: Retained for 3 years for quality control and dispute resolution purposes.
• Technical Log Data: Retained for a maximum of 12 months before being automatically deleted or anonymised.
• Marketing Data: Retained until you withdraw consent or close your account.

Once the designated retention period has lapsed, data will be securely deleted using methods that ensure it cannot be recovered.

8 Your Rights Regarding Personal Data

Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by Raja365:

To exercise any of the above rights, contact our team via live chat or email at [email protected]. Requests will be processed within 14 business days.

9 Cookies and Tracking Technologies

Raja365 uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Save your personal settings such as preferred language and display configuration for a more convenient experience.
• Analytics Cookies: Helps us understand how users interact with the platform in aggregate, enabling us to make continuous improvements. This data is anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity and monitor real-time security threats.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect your experience on the Raja365 platform.

10 Children's Privacy

The raja365 platform is strictly for adult users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that we have inadvertently collected data from children or underage individuals, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that their child has accessed this platform are encouraged to contact us promptly.

11 Amendments to the Privacy Policy

Raja365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When a material amendment occurs:

• We will display a clear notice on the platform's main page at least 14 days before any amendments take effect.
• Notifications will be sent to your registered email to inform you of important changes.
• The "Updated" date at the top of this document will be changed to reflect the latest version.
• Continued use of the platform after the effective date of any amendments constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how raja365 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly through the raja365 platform — the fastest way to get a response.
• Email: [email protected] — for written enquiries requiring official documentation.

Our team will endeavour to respond to all privacy-related enquiries within 3 business days. For requests involving personal data rights such as data access or deletion, the processing period is up to 14 business days.

If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body responsible for PDPA 2010.